Thursday, March 27, 2003
Public transport card in the Netherlands to be made by East-West consortium
The choice for this consortium will be made public by Trans Link Systems (in which many of the transport companies work together) later today. The system will be a contactless card that replaces the current 'Strippenkaart' (a paper based ticket system).
Posted by Simon on 9:24 AM | link
Wednesday, March 26, 2003
Figures for home-banking and on-line behaviour
Rabobank has reported an increase of 55 % more customers and now counts more then 1 million Internet savings accounts. As a result 30 % of its savings by customers is now on Internet savings accounts (compared to 21 % at the end of 2001).
ABN AMRO reports 900.000 private customers and 45.000 business customers online.
ING Direct now has 5 million customers and 58 billion euro in savings accounts all over the world (Canada, Germany, US, Italy..).
Sources: Emerce, Automatiseringsgids, FD.
Posted by Simon on 9:13 AM | link
First pilots with chip in public transport in 2004
Posted by Simon on 8:56 AM | link
Homeshopping Awards 2003
-best Starter (www.feestartikelen.nl),
-best Catalogue (Conrad Electronic),
-best Webshop (www.rituals.nl).
KPN recived the Innovation award for their product Switchpoint, the promotion of ADSL and the i-mode product. The public also had their say and voted as the best three webshops:
Posted by Simon on 8:47 AM | link
Tuesday, March 25, 2003
Is the Chipknip annoying to tourists...?
The Rotterdam City Government official was pretty relaxed when interviewed. He explained that before the days of the chipknip, it was more difficult to find working parking meters (due to criminal attempts to open the meters) than now. He also explained that the City Government provided the
- the website of SPIDO,
- Rotterdam City website on parking,
- the prepaid chipknip website.
Posted by Simon on 1:13 PM | link
Monday, March 24, 2003
Smartcards 'pushing credit card crime to Australia'
Visa Australia, which is seeking to integrate its contact-less chip credit cards with smart card-based state public transport mass ticketing facilities, said Australia was in danger of becoming a main point of card fraud in the Asia Pacific region.
Posted by Simon on 5:21 PM | link
Sunday, March 23, 2003
New York Times on skimming....
Posted by Simon on 1:34 PM | link
Thursday, March 20, 2003
Raifeissen Sankt Anton....
Next morning at opening time he arrives at the bank. A bank manager explains that his card was not found in the ATM and even goes at length to open up the ATM to demonstrate this. My friend persist that this is impossible but the bank manager also persists. Now my friend calls his bank to report his card missing, block the card en check if any transactions have already occurred. His bank blocks the card, confirms that no transactions have taken place the day before and advises my fried to have a police report drawn up.
Now my friend goes back to the bank manager and says that he needs his name etcetera as he is about to go to the police and file his card as missing. And then.... all of a sudden.... the bank manager goes to his desk, takes out my friends card and says that the card was found after all....
Now either the card has not been swallowed, but someone found it when it came back out of the ATM and brought it back to the bank (or threw it in the banks mailbox) or else we have an interesting case of internal bank fraud ....
Posted by Simon on 8:20 AM | link
Tuesday, March 18, 2003
Australians hit by online bank fraud: another e-mail scam
The Commonwealth Bank of Australia has revealed that some customers have been tricked into revealing their online banking client numbers and passwords after receiving a spam mail claiming to be from the bank. The message has the subject "Netbank Security Server Update" and asks recipients to reactivate their Netbank accounts. The HTML message grabs a genuine Commonwealth Bank graphic, but the hyperlink that purports to take the reader to the NetBank site actually points to a server identified only by an IP address.
Posted by Simon on 2:06 PM | link
Monday, March 17, 2003
To Micropay or not to Micropay...?
"While we are committed to the micropayment concept" said our CEO, Chris Kalaboukis "The time is not right for micropayments. Internet culture, being what is has become due to the distortion of the first wave of dot.coms, perceives sub-dollar charges close enough to free to be of low value. By increasing the minimum fee, we further differentiate ourselves from free services, and frankly, improve expert response rates by making it worth their while"
Posted by Simon on 7:46 AM | link
Saturday, March 15, 2003
Saturday shopping at the ATM
Or she had just succesfully robbed someone, but somehow that seemed unlikely to me.
Posted by Simon on 6:49 PM | link
Friday, March 14, 2003
Other blogs: the Start of Fee and Glenbrook page
1-The Start of Fee: online payments, micropayments, EBPP, web fraud, fee-based tools (by Oliver Travers and Tara Calishain),
2-Payment industry news from Glenbrook (by Scott Loftesness).
Posted by Simon on 12:37 PM | link
Posted by Simon on 11:25 AM | link
Yearbook 2003 - ICT of the Social and Cultural Planning Office of the Netherlands
- the number of people that shop at home increased from 2 % of the popuation in 1998 to 11 % in 2000,
- the share of e-commerce turnover is 0,2 % of the 192,3 billion euro that consumers spend (2000).
Source: Yearbook ICT and Society 2003.
Posted by Simon on 11:09 AM | link
ABN AMRO internet services in the Netherlands
-they've reduced the number of pages from 3000 to 900,
-more than one million clients use internet banking; these clients have a similar profile as the average ABN AMRO customer,
-the uptake of mobile banking is still very low (see also the article by Peter Olsthoorn).
Download the full powerpoint presentation here.
Posted by Simon on 10:56 AM | link
Wednesday, March 12, 2003
A Possible Legal Framework for the Single Payment Area in the Internal Market
There may be some more legislation ahead, which would not bode well for those payment service providers in countries that at the moment do not have any such legislation.
Posted by Simon on 2:27 PM | link
Tuesday, March 11, 2003
Internetsales increases 77 percent
Posted by Simon on 4:12 PM | link
Monday, March 10, 2003
Attempting to fraud Paypal owners
Regular Paypal users confronted with scam or spam may go to this page on the Paypal website and report their experience/questions.
Posted by Simon on 9:39 AM | link
Postbank temporarily slower in processing credit-transfers
The Postbank also informs its customers on the website and underlines that the delay is only related to payment orders via the regular mail. Payments through its e-banking system (Girotel) and IVR (Girofoon) are not affected.
Posted by Simon on 9:28 AM | link
Friday, March 07, 2003
Focus-in and payment with Switchpoint
I guess this 'failure' is more about business models than about payment issues.
Posted by Simon on 5:33 PM | link
Ministry of Finance responds to questions on cost and price of cash distribution..
In the reply to MP Crone it becomes clear that in the future we will be confronted more and more with European rules that specify that government bodies that are active in the market, may not be subsidised and must use cost-+ based pricing models. The result will often be an increase of fees and prices for the intermediairy and end users.
This may sound negative. But the benefit is that any market player that knows how to do it cheaper, may step up to offer its services, without undue/false competition of a government sponsored entity.
Posted by Simon on 5:27 PM | link
Tuesday, March 04, 2003
Increase the trust in e-commerce by quality labels..
Trustmarks for e-commerce - ensuring consumer confidence – Proposal for a Commission Recommendation
It turns out that the Commission may be recommending common guidelines for trustmarks. If these recommendations are not sufficiently followed up by market players, a directive may follow. But then again, let's first await the recommendation.
Posted by Simon on 5:57 PM | link
Another pin-fraud ...
An earlier article by the Volkskrant tells about a conviction for a thieve that swiped the cards in April last year. The criminal, an employee of the gas station, only got convicted to sit 4 months in jail (of which 2 on probation), 60 hours of working punishment and 2 years conditional freedom (if he does it again he will be punished tougher...).
Now that seems to me too much of a light-weigth approach to prevent these annoying crimes.
Posted by Simon on 3:49 PM | link
Mobile Mokum desires e-money parking in Amsterdam
I am not sure if I understand the proposal correctly. Cities are already in a position to buy pre-paid chipcards from Interpay and sell these to the public. So I assume the proposal is to make cash payments impossible. Yet, city regulations make it hard to impose a single payment system throughout the city. So there may be some more discussion and negotiations ahead before this suggestion becomes reality.
Posted by Simon on 2:54 PM | link
On the air... direct debit via Internet
RTV Noord Holland phoned the company to enquire. The company explained that the payment was made as a result of an Internet-direct debit and that the Postbank had made an error. Also on the phone line was Gijs Boudewijn of the Dutch Association of Banks. He explained that no such thing as an Internet direct debit existed (yet), because it turns out that such systems may be error prone. RTV Noord Holland made Volat promise to reverse the payment, which they did.
Later on another customer complained about a similar debit off their account. The direct debit was, upon request, reversed immediately. So, this was an example were the direct debit procedure worked fine. Still RTV and the customer felt that banks should not have designed the direct debit system that it requires consumers to take action if anything goes wrong. Mr Boudewijn continued to explain that with almost 1 billion payments via the direct debit procedure, the costs were as low as possible. But banks will be seeking for improvements and a solution for direct debits over the Internet.
See also my proposal to solve this: 3D-liability shift for acquiring banks. And maybe it is an idea to charge companies that make errors in these procedures, an administrative fine of 25 euro for the payment reversals/chargebacks. It helped for credit-cards, should also work for other products.
Posted by Simon on 10:32 AM | link
Monday, March 03, 2003
60 customers' a day...
Posted by Simon on 4:38 PM | link
Saturday, March 01, 2003
It's all about money....
Posted by Simon on 2:09 PM | link
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